BEGIN:VCALENDAR VERSION:2.0 PRODID:-//eventon.com NONSGML v1.0//EN BEGIN:VEVENT UID:6621a6dabc6c0 DTSTAMP:20240418T230354 DTSTART:20210624T150000Z DTEND:20210624T160000Z TZID:America/New_York LOCATION:Remote SUMMARY:Designing and Implementing the Digital CX Journey DESCRIPTION: Speaker: Rich Wilson\, Director of Customer Experience & Design Thinking\, Kimberly-Clark Professional Abstract: The days of “fluffy” CX are over. New tools and new ways of thinking allow fully resourced CX teams to not only identify moments that matter\, but also the cost to the organization. Key Take-Aways: Insight on[..]\nhttps://www.gilcouncil.com/event/designing-and-implementing-the-digital-cx-journey/ URL:https://www.gilcouncil.com/event/designing-and-implementing-the-digital-cx-journey/ END:VEVENT END:VCALENDAR