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DTSTAMP:20240428T143753
DTSTART:20210624T150000Z
DTEND:20210624T160000Z
TZID:America/New_York
LOCATION:Remote 
SUMMARY:Designing and Implementing the Digital CX Journey
DESCRIPTION: Speaker: Rich Wilson\,  Director of Customer Experience & Design Thinking\,  Kimberly-Clark Professional Abstract: The days of “fluffy” CX are over. New tools and new ways of thinking allow fully resourced CX teams to not only identify moments that matter\,  but also the cost to the organization. Key Take-Aways: Insight on[..]\nhttps://www.gilcouncil.com/event/designing-and-implementing-the-digital-cx-journey/
URL:https://www.gilcouncil.com/event/designing-and-implementing-the-digital-cx-journey/
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