{"id":3025,"date":"2020-07-13T20:18:13","date_gmt":"2020-07-13T20:18:13","guid":{"rendered":"https:\/\/www.gilcouncil.com\/events\/webinar-week-series-customer-engagement-2\/"},"modified":"2022-12-01T09:40:08","modified_gmt":"2022-12-01T09:40:08","slug":"webinar-week-series-customer-engagement-2","status":"publish","type":"ajde_events","link":"https:\/\/www.gilcouncil.com\/event\/webinar-week-series-customer-engagement-2\/","title":{"rendered":"Webinar Week Series: Customer Engagement"},"content":{"rendered":"<p><strong>Theme:<br \/>\n<\/strong>From Crisis to Opportunity: Reimagining the Customer Experience<\/p>\n<p><strong>Speaker:<\/strong><\/p>\n<p>Paul Selby<br \/>\nDirector, Product Marketing \u2013 Customer Workflows<br \/>\nServiceNow<\/p>\n<p><strong>Abstract:<br \/>\n<\/strong>As customer service organizations scramble to adjust their operations to the new reality of closed offices and storefronts, most feel they face only two options: change staffing levels or change processes. We propose that you can adopt a strategy that proactively addresses both options in order to deliver the level of attention customers demand.<\/p>\n<p><strong>Key Take-Aways:<\/strong><\/p>\n<ul>\n<li>Examples of how large companies and organizations such as Basware, Proximus, State of Tennessee, and more are better connecting engagement to operations<\/li>\n<li>Best practices to automate solutions to requests through self-service<\/li>\n<li>Ways to empower agents to do to more, more effectively<\/li>\n<\/ul>\n","protected":false},"author":43,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"tags":[],"subscriptions":[],"event_type":[11],"event_type_2":[226],"event_type_3":[],"event_type_4":[],"event_type_5":[],"_links":{"self":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events\/3025"}],"collection":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/comments?post=3025"}],"wp:attachment":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/media?parent=3025"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/tags?post=3025"},{"taxonomy":"subscriptions","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/subscriptions?post=3025"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type?post=3025"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_2?post=3025"},{"taxonomy":"event_type_3","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_3?post=3025"},{"taxonomy":"event_type_4","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_4?post=3025"},{"taxonomy":"event_type_5","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_5?post=3025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}