{"id":3026,"date":"2020-07-13T20:20:59","date_gmt":"2020-07-13T20:20:59","guid":{"rendered":"https:\/\/www.gilcouncil.com\/events\/webinar-week-series-customer-engagement-3\/"},"modified":"2022-12-01T09:40:08","modified_gmt":"2022-12-01T09:40:08","slug":"webinar-week-series-customer-engagement-3","status":"publish","type":"ajde_events","link":"https:\/\/www.gilcouncil.com\/event\/webinar-week-series-customer-engagement-3\/","title":{"rendered":"Webinar Week Series: Customer Engagement"},"content":{"rendered":"<p><strong>Theme:<br \/>\n<\/strong>From Crisis to Opportunity: Reimagining the Customer Experience<\/p>\n<p><strong>Speaker:<\/strong><\/p>\n<p>Tommy Minta<br \/>\nDigital Solutions Lead, North America<br \/>\nGenesys<\/p>\n<p><strong>Abstract:<br \/>\n<\/strong>If there was ever a time when empathy was needed \u2013 locally and globally, individually and collectively, personally and in business \u2013 we are decidedly living in that time now. The experiences that your brand provides to customers has moved beyond being a competitive differentiator to becoming part of the lifeblood of your operation.<\/p>\n<p><strong>Key Take-Aways:<\/strong><\/p>\n<ul>\n<li>The concept of providing experience as a service: true personalization at scale<\/li>\n<li>Best practices for enabling you to interact with empathy<\/li>\n<li>Guide to fostering customer trust and loyalty<\/li>\n<\/ul>\n","protected":false},"author":43,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"tags":[],"subscriptions":[],"event_type":[11],"event_type_2":[226],"event_type_3":[],"event_type_4":[],"event_type_5":[],"_links":{"self":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events\/3026"}],"collection":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/comments?post=3026"}],"wp:attachment":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/media?parent=3026"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/tags?post=3026"},{"taxonomy":"subscriptions","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/subscriptions?post=3026"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type?post=3026"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_2?post=3026"},{"taxonomy":"event_type_3","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_3?post=3026"},{"taxonomy":"event_type_4","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_4?post=3026"},{"taxonomy":"event_type_5","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_5?post=3026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}