{"id":4607,"date":"2021-04-21T18:59:28","date_gmt":"2021-04-21T18:59:28","guid":{"rendered":"https:\/\/www.gilcouncil.com\/event\/designing-and-implementing-the-digital-cx-journey\/"},"modified":"2022-12-01T09:40:05","modified_gmt":"2022-12-01T09:40:05","slug":"designing-and-implementing-the-digital-cx-journey","status":"publish","type":"ajde_events","link":"https:\/\/www.gilcouncil.com\/event\/designing-and-implementing-the-digital-cx-journey\/","title":{"rendered":"Designing and Implementing the Digital CX Journey"},"content":{"rendered":"<p><b>Speaker:<br \/>\n<\/b>Rich Wilson, Director of Customer Experience &amp; Design Thinking, Kimberly-Clark Professional<b><\/b><\/p>\n<p><strong>Abstract:<\/strong><br \/>\nThe days of \u201cfluffy\u201d CX are over. New tools and new ways of thinking allow fully resourced CX teams to not only identify moments that matter, but also the cost to the organization.<\/p>\n<p><strong>Key Take-Aways:<\/strong><\/p>\n<ul>\n<li>Insight on which tools, skills and disciplines you\u2019ll need to prioritize and quantify your next CX strategy.<\/li>\n<li>An understanding of how combining survey results with business data can quantify specific experiences.<\/li>\n<\/ul>\n","protected":false},"author":43,"featured_media":-1,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"tags":[],"subscriptions":[],"event_type":[11],"event_type_2":[226],"event_type_3":[],"event_type_4":[],"event_type_5":[],"_links":{"self":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events\/4607"}],"collection":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/comments?post=4607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/media?parent=4607"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/tags?post=4607"},{"taxonomy":"subscriptions","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/subscriptions?post=4607"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type?post=4607"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_2?post=4607"},{"taxonomy":"event_type_3","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_3?post=4607"},{"taxonomy":"event_type_4","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_4?post=4607"},{"taxonomy":"event_type_5","embeddable":true,"href":"https:\/\/www.gilcouncil.com\/wp-json\/wp\/v2\/event_type_5?post=4607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}