Topics: Customer Experience: A Frost & Sullivan MindXchange

2026: Co-creating with Customers and Employees to Solve Core Customer Pain Points

August 26, 2026 1
Presented by Marina Rambo, User Experience Design Leader, DPR Construction
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2026: What the Best CX Leaders Do When They Don’t Own the Journey

August 26, 2026 1
Presented by Shruti Basavaraj Ahluwalia, Vice President of AI Platforms and Product Transformation, The Institute of Internal Auditors
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2026: The Future of CX: Aligning AI, Innovation & Evolving Customer Expectations

August 26, 2026
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2026: Industry Leaders on What’s Next—and What Matters Most

August 26, 2026 1
Moderator: Shelly Chandler, Director of Customer Experience and Engagement, Teladoc Health Panelists Include: Justin Leon, Director of Resort Amenities, Villatel Michelle Morris Perez, Former Associate Director of Customer Experience and Insights, Verizon Connect Marcus Story, Director of...
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2026: Designing Experiences Customers Actually Notice

August 26, 2026
Presented by Jeffrey Robbins, Director of Client Experience, DM Injury Law
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2026: Turning CX Strategy into Execution

August 26, 2026
Presented by Miguel Murillo, Associate Director of Global Customer Service, Avanos Medical
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2026: How to Win the CX Buy-In Battle: Turning Skeptics in to Advocates

August 26, 2026
Presented by Drew Dornhecker, Head of Audi Experience & Sales Training – Southern U.S., Audi of America
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2026: Hyper-Personalization: Crafting Tailored Experiences for the Modern Consumer

August 26, 2026
Presented by Gavin Johnston, Director of User Experience Research, Hyatt Hotels Corporation
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2026: From Fatigue to Forward Motion: Leading CX Change That Sticks

August 26, 2026 1
Presented by Wayne Simmons, Former Global Customer Excellence Lead, Pfizer Author, The Customer Excellence Enterprise
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2026: Escaping the Avalanche: The Enterprise Operating System Behind Resilient Customer Experience

August 26, 2026
Presented by Sean Albertson, Founder & Chief Executive Officer, CX4ROCKS
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2026: CX on The Frontline for a Competitive Advantage

August 26, 2026
Presented by Dan Gamber, Director of Experiences, Bridgestone Retail Operations
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2025: The Executive MindXchange Chronicles: Customer Experience 2025

October 30, 2025 33
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2024: The Executive MindXchange Chronicles: Customer Experience 2024

October 15, 2024 5
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2024: The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the Program

August 26, 2024 2
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2024: What It Takes Now to Make a Great Employee Experience

August 28, 2024 1
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2024: Strategies and Approaches for Unlocking CX DNA

August 26, 2024
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2024: Change that Inspires! Successfully Coopting Your CX Ecosystem

August 26, 2024 11
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2024: Creating a Culture by Design

August 26, 2024
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2024: Inventing New Experiences by Leveraging Human Centered Design

August 26, 2024 1
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2024: Investing in Your Customer’s CX Priorities

August 26, 2024
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2024: Validate to Innovate: CX Experimentation and Prototyping to Mitigate Risk and Drive ROI

August 26, 2024
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2024: From Buzzwords to Brass Tacks: CX in the New Era of AI

August 26, 2024
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2023: The Executive MindXchange Chronicles: Customer Experience 2023

September 25, 2023 12
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2023: Surprising Lessons from My CX Transformation Journey

September 25, 2023
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2023: Investing in CX Priorities to Generate Customer Lifetime Value

September 25, 2023
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2023: Yes, Employee Experience is a Revenue Driver! Your CX is Only as Good as Your EX

September 25, 2023
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2023: Co-creation: Collaborating with Your Customers to Guide CX Design

September 25, 2023 5
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2023: Where Technology is Playing in CX Innovation

September 25, 2023 2
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2023: What is Winnable? Strategic Priorities for Transformative Customer Experiences

September 25, 2023
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