A full year of touch points for you and your team to create value together.

A Membership Brainstorm – an 80% interactive format. Brainstorm sessions zero in on key areas of focus within a Council Critical Issue. Participants engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Topic: Optimizing People and Talent Development

Moderator:
Aaron Rzepka
Deputy General Manager, Head of Customer Applications Branch
Los Angeles County Internal Services Department

Abstract:
Join your fellow members for an interactive brainstorming session exploring how to build, grow, and retain the talent that drives organizational success. As a group, we’ll explore where talent development efforts are delivering real results, where they’re falling short, and how leading organizations are adapting to evolving workforce expectations and skills needs. Through peer discussion and shared experiences, we’ll identify practical approaches for developing people at every level while balancing budget constraints and business priorities.

Key Brainstorm Challenges

• Our best people are leaving for roles we could have offered them internally. What would it take to make internal mobility easier than looking outside?
• Managers are the biggest factor in whether people grow or leave, yet many are promoted without training. How do we build manager capability without pulling them away from their day jobs?
• Leadership wants proof that talent development pays off. Which measures (retention, promotion rates, time to productivity, engagement) actually make the business case, and which fall flat?

A Membership Brainstorm – an 80% interactive format. Brainstorm sessions zero in on key areas of focus within a Council Critical Issue. Participants engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Topic: Monitoring & Measuring Innovation

Moderator:
Micah Fening
Innovation Product Management Director
Nationwide Financial

Abstract:
Join your fellow members in a brainstorming session exploring how to monitor and measure innovation from early learning through scaled impact. As a group, we will explore how to translate hypotheses, experiments, and evolving KPIs into a balanced view of customer value, operational excellence, financial strength, and the value of what we learn. We will start with time and productivity – the KPI most innovation teams can measure first – and discuss how to trace time saved to released capacity, cost avoidance or expense reduction, increased throughput, revenue generation, loss mitigation, and other business outcomes. We will also consider how adoption, engagement, confidence, customer/member satisfaction, and partner satisfaction can demonstrate whether an innovation is genuinely valuable.

Key Brainstorm Challenges

• Defining measures that evolve with the innovation. How do we connect what we know, what we believe, the experiment we will run, and the KPI or minimum success criterion that informs a proceed, pivot, or stop decision—while increasing measurement fidelity as the work progresses?
• Translating time savings into financial value (especially with AI innovation). How do we distinguish hours saved from realized cost reduction, cost avoidance, redeployed capacity, increased throughput, revenue growth, retention, or loss mitigation—and make the assumptions, scale dependencies, and attribution transparent?
• Measuring customer value alongside internal efficiency. How do we connect adoption and engagement to task success, customer confidence, CSAT, partner satisfaction, retention, and willingness to pay so that customer satisfaction is treated as a core outcome rather than a secondary check, or worse, a nice to have?

Please join us for our next quarterly Executive Coaching Clinic

Abstract Details Coming Soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

Innovation Workshop Focus: Supporting Transformative Innovation

Click above to check out the event website for more details.