june, 2021

24june11:00 am12:00 pmDesigning and Implementing the Digital CX JourneyCouncil Virtual EventRemote

Event Details

Speaker:
Rich Wilson, Director of Customer Experience & Design Thinking, Kimberly-Clark Professional

Abstract:
The days of “fluffy” CX are over. New tools and new ways of thinking allow fully resourced CX teams to not only identify moments that matter, but also the cost to the organization.

Key Take-Aways:

  • Insight on which tools, skills and disciplines you’ll need to prioritize and quantify your next CX strategy.
  • An understanding of how combining survey results with business data can quantify specific experiences.

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Time

(Thursday) 11:00 am - 12:00 pm EDT

Location

Remote

How To Join

Membership in the Growth Innovation Leadership Council of global visionaries is key to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Member Services team will contact you to detail the benefits of the program and provide a behind the scenes tour of our members only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA
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