august, 2020

18august11:00 am11:45 amWebinar Week Series: Customer EngagementThe Great Debate: To Scale or Optimize - Adjusting Your Customer Engagement Approach in the Current Times

Event Details

From Crisis to Opportunity: Reimagining the Customer Experience


Paul Selby
Director, Product Marketing – Customer Workflows

As customer service organizations scramble to adjust their operations to the new reality of closed offices and storefronts, most feel they face only two options: change staffing levels or change processes. We propose that you can adopt a strategy that proactively addresses both options in order to deliver the level of attention customers demand.

Key Take-Aways:

  • Examples of how large companies and organizations such as Basware, Proximus, State of Tennessee, and more are better connecting engagement to operations
  • Best practices to automate solutions to requests through self-service
  • Ways to empower agents to do to more, more effectively



(Tuesday) 11:00 am - 11:45 am EDT

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