Webinar Week Series: Customer Engagement

18august11:00 am11:45 amWebinar Week Series: Customer EngagementThe Great Debate: To Scale or Optimize - Adjusting Your Customer Engagement Approach in the Current Times

Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:

Paul Selby
Director, Product Marketing – Customer Workflows
ServiceNow

Abstract:
As customer service organizations scramble to adjust their operations to the new reality of closed offices and storefronts, most feel they face only two options: change staffing levels or change processes. We propose that you can adopt a strategy that proactively addresses both options in order to deliver the level of attention customers demand.

Key Take-Aways:

  • Examples of how large companies and organizations such as Basware, Proximus, State of Tennessee, and more are better connecting engagement to operations
  • Best practices to automate solutions to requests through self-service
  • Ways to empower agents to do to more, more effectively

more

Time

(Tuesday) 11:00 am - 11:45 am EDT

How To Join

Membership with the Growth Innovation Leadership Council of global visionaries is key to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Membership Services Team will contact you to detail the benefits of the program and provide a behind the scenes tour of our exclusive partners-only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA