august, 2020

19august11:00 am11:45 amWebinar Week Series: Customer EngagementLeading with Empathy to Drive Brand Trust & Customer Loyalty

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Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:

Tommy Minta
Digital Solutions Lead, North America
Genesys

Abstract:
If there was ever a time when empathy was needed – locally and globally, individually and collectively, personally and in business – we are decidedly living in that time now. The experiences that your brand provides to customers has moved beyond being a competitive differentiator to becoming part of the lifeblood of your operation.

Key Take-Aways:

  • The concept of providing experience as a service: true personalization at scale
  • Best practices for enabling you to interact with empathy
  • Guide to fostering customer trust and loyalty

Time

(Wednesday) 11:00 am - 11:45 am EDT

How To Join

Membership in the Growth Innovation Leadership Council of global visionaries is key to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Member Services team will contact you to detail the benefits of the program and provide a behind the scenes tour of our members only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA
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