Webinar Week Series: Customer Engagement

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:

Tommy Minta
Digital Solutions Lead, North America
Genesys

Abstract:
If there was ever a time when empathy was needed – locally and globally, individually and collectively, personally and in business – we are decidedly living in that time now. The experiences that your brand provides to customers has moved beyond being a competitive differentiator to becoming part of the lifeblood of your operation.

Key Take-Aways:

• The concept of providing experience as a service: true personalization at scale
• Best practices for enabling you to interact with empathy
• Guide to fostering customer trust and loyalty