august, 2020

20august11:00 am11:45 amWebinar Week Series: Customer EngagementNavigating CX in the New Normal: Simple Strategies to Support Your Customers

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Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:

Christine Rimer
Vice President, Customer Experience & Advocacy
SurveyMonkey

Abstract:
Customer needs have shifted dramatically this year, and CX leaders have their work cut out for them as organizations must pivot and adapt to the new normal. In our session, we’ll explore this new reality for CX and reveal simple steps you can take to make a big impact with less effort—from leaning into customer empathy to taking meaningful action in service of your customers.

Key Take-Aways:

  • Emerging CX trends in the new normal and what that means for your business
  • Key strategies to stabilize and grow your organization through CX in these uncertain times
  • Best practices on how to turn customer feedback into a long-lasting plan with high business impact

Time

(Thursday) 11:00 am - 11:45 am EDT

How To Join

Membership in the Growth Innovation Leadership Council of global visionaries to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Member Services team will contact you to detail the benefits of the program and provide a behind the scenes tour of our members only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA
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