august, 2020

17august11:00 am11:45 amWebinar Week Series: Customer EngagementContact Center Analytics: Reshaping the "New" Customer Experience

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Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:

Neil Crane
Vice President of Product and Technology
Cicero Inc.

Abstract:
Your greatest assets are the skills and experience of your employees. Value and nurture this asset to improve employee productivity, support customer loyalty and increase profitability. Learn how a Fortune 500 Logistics Company nurtured their front line employees by leveraging analytics.

Key Take-Aways:

  • Metrics for valuing human capital
  • Strategies for enhancing and personalizing the employee experience
  • Best practices for managing integration of new technologies like automation and AI alongside valued employees

Time

(Monday) 11:00 am - 11:45 am EDT

How To Join

Membership in the Growth Innovation Leadership Council of global visionaries to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Member Services team will contact you to detail the benefits of the program and provide a behind the scenes tour of our members only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA
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