august, 2020

17august11:00 am11:45 amWebinar Week Series: Customer EngagementContact Center Analytics: Reshaping the "New" Customer Experience

Event Details

From Crisis to Opportunity: Reimagining the Customer Experience


Neil Crane
Vice President of Product and Technology
Cicero Inc.

Your greatest assets are the skills and experience of your employees. Value and nurture this asset to improve employee productivity, support customer loyalty and increase profitability. Learn how a Fortune 500 Logistics Company nurtured their front line employees by leveraging analytics.

Key Take-Aways:

  • Metrics for valuing human capital
  • Strategies for enhancing and personalizing the employee experience
  • Best practices for managing integration of new technologies like automation and AI alongside valued employees



(Monday) 11:00 am - 11:45 am EDT

How To Join

Membership in the Growth Innovation Leadership Council of global visionaries is key to propel your organization into the next realm of this innovative age. Apply to join and a representative from our Member Services team will contact you to detail the benefits of the program and provide a behind the scenes tour of our members only portal.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA